Technology Support at HVES- Distance Learning

September 02, 2020

Technology Support for Families

Be sure to visit a new resource from FCPS- Technology Support for Families.

  • Access tips and resources to help you and your family navigate Distance Learning with technology. 
  • Find out how to help your student log into Blackboard and Google Meet for virtual classes and how to get help.

FCPS Parent Technology Help Desk

To support families who are working with their children during distance learning, Fairfax County Public Schools launched a new Parent Technology Help Desk. The number is 1-833-921-3277 (833-921-FCPS). It will be answered by staff 7 a.m.to 11 p.m., seven days a week. If the help desk is unable to solve the issue on the phone with the parent or guardian, they will enter a ticket on the parent’s behalf and the request for help will be transferred to the appropriate FCPS team. 

Parents or guardians who need help in a language other than English should let help desk staff know, and a interpreter will join them on the line. (FCPS also has existing parent information phone lines, available in eight different languages, that can assist with general questions about FCPS.)

FCPS has also set up an online portal to allow older students and parents and guardians to request technology help directly. 

Get more information about the new Parent Technology Help Desk

Video Tips & Tricks for Distance Learning

FCPS has created a YouTube Playlist with lots of helpful short video tutorials to support students during distance learning.

Video Playlist from FCPS

 

Multilingual Parent Information Phone Lines

FCPS offers telephone support to parents who do not speak English as their first language.  

Click here for more information.